Welcome to AIT Medihelp

Accredited e-learning for those working in care


FAQ's

Solutions to some common issues


When I log in I get a blank screen with an error message


This is due to browser compatibility issues. Please follow the steps below for your device. 


A. Mozilla Firefox

1. Click the menu symbol and choose Options.
2. Go to the Privacy and Security tab.
3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.
4. In the Cookies and Site Data section, check Accept cookies and site data from websites.
5. From the Accept third-party cookies and site data drop-down list, choose Always.


B. Google Chrome

1. Click the menu symbol and choose Settings.
2. Scroll to the bottom of the page and click Advanced.
3. In the Privacy and security section, click Content settings.
4. Click Cookies.
5. Make sure the Allow sites to save and read cookie data switch is on.
6. Click the Block third-party cookies switch to turn it off.


C. Internet Explorer

1. Click the gear symbol and choose Internet Options.
2. Go to the Privacy tab.
3. Click Advanced.
4. On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.
5. On the First-party Cookies section, check Accept.
6. On the Third-party Cookies section, check Accept.
7. Check Always allow session cookies.
8. Click Ok.
9. Click Ok again and restart the browser.


D. Microsoft Edge

1. Click the menu symbol and choose Settings.

2. In the Advanced settings section, click View advanced settings.
3. From the Cookies drop-down list, choose Don’t block cookies.


E. Safari (Mac)

1. Click Safari and choose Preferences.
2. Go to the Privacy tab.
3. In the Cookies and website data section, uncheck Block all cookies.

Note: Also, make sure that Prevent cross-site tracking is unchecked.


F. Safari (iOS)

1. On your iPhone or iPad, click Settings.
2. On the left-hand panel, choose Safari.
3. In the Privacy & Security section, click Block Cookies.
4. On the Cookies and website data checklist, check Always allow.


I can't start the quiz


Check your menu/welcome screen to make sure you have completed all the topics in the session. Make sure you have clicked all the hotspots/drop downs etc. and done any activities in the session.


Once all topics are 100% complete, you will be able to access the quiz.


I need help!


Please contact support@aitmedihelp.co.uk and we will try to help you.

When I log in I get a blank screen with an error message


This is due to browser compatibility issues. Please follow the steps below for your device. 


A. Mozilla Firefox

1. Click the menu symbol and choose Options.
2. Go to the Privacy and Security tab.
3. In the History section, choose Use custom settings for history from the Firefox will drop-down list.
4. In the Cookies and Site Data section, check Accept cookies and site data from websites.
5. From the Accept third-party cookies and site data drop-down list, choose Always.


B. Google Chrome

1. Click the menu symbol and choose Settings.
2. Scroll to the bottom of the page and click Advanced.
3. In the Privacy and security section, click Content settings.
4. Click Cookies.
5. Make sure the Allow sites to save and read cookie data switch is on.
6. Click the Block third-party cookies switch to turn it off.


C. Internet Explorer

1. Click the gear symbol and choose Internet Options.
2. Go to the Privacy tab.
3. Click Advanced.
4. On the Advanced Privacy Settings dialog box, check Override automatic cookie handling.
5. On the First-party Cookies section, check Accept.
6. On the Third-party Cookies section, check Accept.
7. Check Always allow session cookies.
8. Click Ok.
9. Click Ok again and restart the browser.


D. Microsoft Edge

1. Click the menu symbol and choose Settings.

2. In the Advanced settings section, click View advanced settings.
3. From the Cookies drop-down list, choose Don’t block cookies.


E. Safari (Mac)

1. Click Safari and choose Preferences.
2. Go to the Privacy tab.
3. In the Cookies and website data section, uncheck Block all cookies.

Note: Also, make sure that Prevent cross-site tracking is unchecked.


F. Safari (iOS)

1. On your iPhone or iPad, click Settings.
2. On the left-hand panel, choose Safari.
3. In the Privacy & Security section, click Block Cookies.
4. On the Cookies and website data checklist, check Always allow.


I can't start the quiz


Check your menu/welcome screen to make sure you have completed all the topics in the session. Make sure you have clicked all the hotspots/drop downs etc. and done any activities in the session.


Once all topics are 100% complete, you will be able to access the quiz.


I need help!


Please contact support@aitmedihelp.co.uk and we will try to help you.